Terms of service

Katara Group Pty Ltd trading as Katara Promo
ABN 16 646 337 313
Level 5, 490 Northbourne Avenue, Dickson ACT 2602
1300 528 272 · info@katara.com.au

1. About these terms
These terms apply when you use this website, request a quote or place an order with Katara Group Pty Ltd trading as Katara Promo ("we", "us"). By placing an order, you agree to them.

2. Quotes and orders
Quotes are valid for 30 days and are based on the quantities, decoration method and artwork details you provide. An order is confirmed once we accept it in writing and receive any required payment or deposit.

3. Artwork and proofs
You warrant that you own, or have permission to use, any logos, trade marks, images or text you supply to us for printing or decoration. You indemnify us against any claim that this material infringes the rights of a third party. We may decline any artwork we consider unlawful, offensive or infringing. Production begins only after you approve the proof.

4. Pricing and payment
All prices are in Australian dollars and include GST unless stated otherwise. Setup, decoration and freight charges are shown in your quote or at checkout. Custom orders may require payment in full or a deposit before production starts.

5. Production and delivery
Production and delivery times are estimates from the date you approve the proof. We will keep you informed of any delays, but we are not responsible for delays caused by carriers or suppliers, or by events outside our reasonable control. Risk in the goods passes to you on delivery. Ownership passes to you once we receive payment in full.

5A. Turnaround and small orders
Orders of 5 or more items are dispatched within 5 working days of proof approval. Orders of 1 to 4 items are produced with our next scheduled batch print run and dispatched within 7 to 10 working days of proof approval. Priority Production ($50 inc GST per order) reduces small-order dispatch to 5 working days. 48-Hour Rush ($100 inc GST per order) provides dispatch within 2 working days of proof approval and payment, for any order size. Dispatch times are estimates in working days, begin once the proof is approved, and do not include freight transit time. Upgrade fees are refundable if we do not dispatch within the upgraded timeframe.

6. Returns and refunds
Returns and refunds are handled under our Refund Policy, which forms part of these terms.

7. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

8. Limitation of liability
To the extent permitted by law, where our liability for goods or services not ordinarily acquired for personal, domestic or household use can be limited, it is limited, at our option, to resupplying the goods or services or paying the cost of having them resupplied. We are not liable for indirect or consequential loss, including loss of profit or event disruption, except where the law does not allow that to be excluded.

9. Website use
You must not misuse this website, interfere with its operation, or use its content without our permission. Your personal information is handled in accordance with our Privacy Policy.

10. Changes
We may update these terms from time to time. The version published at the time of your order applies to that order.

11. Governing law
These terms are governed by the laws of the Australian Capital Territory, and you submit to the jurisdiction of the courts of the ACT.